FlowDesk
Shared inboxes and support tickets for small teams, without the enterprise price tag.
The problem
Small support teams were stuck choosing between spreadsheets and inboxes that cost hundreds per seat, built for companies ten times their size.
Most existing tools buried the two things a five-person team actually needs — a shared inbox and basic ticket status — under layers of workflow automation nobody asked for.
The build
FlowDesk strips support software down to a shared inbox, simple ticket states, and one canned-response library the whole team can edit together.
It's priced per team, not per seat, so growing the support roster never means a bigger bill.
Shared inbox
Every teammate sees the same queue, with claiming and internal notes built in.
Flat pricing
One price per team regardless of headcount.
Canned replies
A shared, editable library instead of copy-pasted docs.
Lightweight reporting
Response time and volume, nothing you have to configure.
Impact
FlowDesk crossed 1,200 teams within a year of launch, mostly through word of mouth in small-business communities.
Average setup time is under ten minutes, down from the days-long onboarding typical of larger help-desk platforms.
“We switched from a tool five times the price and didn't lose a single feature we actually used.”
Stack
See FlowDesk in action
Opens example.com/flowdesk in a new tab.